For your convenience, duties and taxes are calculated at checkout. International shipping takes approximately 7-10 business days, depending on your location. Please allow an additional 1-3 business days for order processing. Shipping costs are based on weight of items.
Please allow 1-3 business days for handling time. Please note that handling time may take longer during peak sale periods.
You will receive a confirmation email immediately following the placement of your order. You will receive a shipping confirmation email, which will be include a tracking number for your order. These emails are sent automatically. If you do not receive these notifications, please check your spam folder or contact firstname.lastname@example.org
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will be refunded. Note – refunds may take up to 5 business days to appear in your bank account.
If you have not seen any tracking movement within 5 business days of your shipping confirmation email, please email us at email@example.com or call 905-901-3660, and we will be happy to look into it for you.
We will contact you by email or phone if any additional information is necessary to identify or confirm your order. We reserve the right to cancel any order.