I can't locate my Order ID number (aka OLI#)

Your order ID number is located on your Oliberté order receipt, which was sent via email at the time of purchase. This number is located in the top right corner of your receipt or under Transaction Details located on the left side. Here is an example of what you are looking for: OLI-00123456-123456-123456

I made a mistake with my order!

Please reach out to orders@oliberte.com as soon as you realize you entered the wrong information. If we are able to change the information for you, we will. However, once the order has been processed by our warehouse or has already been shipped, it is too late for us to intercept it. 

Is Final sale really Final sale?

Yes, Final Sale means Final Sale!
 Items purchased as final sale are NOT eligible for RETURN FOR REFUND or EXCHANGE ***ALL SALES ARE FINAL***.
Always reachout or make sure to have a look at the sizing charts and reviews available for footwear before placing your order.

When will my order ship?

Any orders received after 11 a.m. will not be processed until the following business day. Please allow 2-3 business days for your order to be picked, packed and shipped. Once your order has shipped, you will receive a status update email providing you with a tracking number.

How long with it take to receive my order if I'm a US customer?

Once your order is shipped please allow for the below travel times:
If you are on the East coast, please allow 4-7 business days.
If you are on the West coast, please allow 5-10 business days.

How long with it take to receive my order if I'm a Canadian customer?

Once your order is shipped please allow for the below travel times:
If you are in central Canada, please allow 2-3 business days.
If you are on the West coast, please allow 4-6 business days.
If you are on the East coast, please allow 4-6 business days.

How do I return or exchange?

All items not final sale can be returned or exchanged up to 45 days of purchase date. For more info https://www.oliberte.com/returns_exchanges/

My shoes feel too small. How can I stretch the leather?

1) Try taking the insoles out of the shoes to see if that gives you the extra space you need. Oftentimes this does the trick! You can always put the insoles back in once the leather stretches to your liking.
2) Try wearing "bulky" socks while wearing the shoes around the house for a few hours.
3) You can also try a professional wooden shoe stretcher.

How do I protect my shoes?

Our shoes should always be protected with either our Gorilla Wax or a good quality waterproof spray before they are ever worn outside. It's always a good idea to reapply the product every 4-6 months depending on where you live in the world. Another great suggestion would be to pop into your local shoe repair shop to see what products they would suggest.

Are your shoes waterproof?

No, our shoes/boots are not waterproof!  They are made to be water resistant, however they should not be worn in heavy rain, slush, or snow. Leather stretches when it gets wet so they might not fit the same once they dry. In addition, the chemicals used to clean city streets can cause salt-like stains on the shoes when mixed with water. It's very important that you protect your shoes before you ever leave the house in them. Water damage is not a defect with our leather and will not be covered under our warranty. 

Can I wear your boots in the winter?

Yes, our boots are a great addition to your winter wardrobe! However, keep in mind our boots are not insulated due to being designed with temperature versatility in mind.  The leather will soften with wear to give you the comfortable option of layering with thicker socks on colder days. Also, our boots are not waterproof, the gorilla wax can help with being water resistant. We recommend leaving your boots safe home in a blizzard! 

Why isn't my promo code working?

All promo codes are disabled during site-wide sales, and cannot be applied to Final Sale items.

What happened to your Ethiopian Factory?

For more informaion on our Ethiopian factory, please visit https://www.oliberte.com/pages/goodbye-ethiopia/

I'm confused about the KN95

There are lots of questions and confusion about the KN95 mask and as such we have put together this blog post that addresses the most common questions asked of us about the KN95. You can read it here: So What's with the KN95 Mask?

Where are your boots made

 Our boots are made in Winnipeg, Manitoba Canada.