Before and after washing your hands at home, take 30% off our Boots, Toques & Wax.  

 

I can't locate my Order ID number (aka OLI#)

Your order ID number is located on your Oliberté order receipt, which was sent via email at the time of purchase. This number is located in the top right corner of your receipt or under Transaction Details located on the left side. Here is an example of what you are looking for: OLI-00123456-123456-123456

I made a mistake with my order!

Please reach out to orders@oliberte.com as soon as you realize you entered the wrong information. If we are able to change the information for you, we will. However, once the order has been processed by our warehouse or has already been shipped, it is too late for us to intercept it. 

Is final sale really final sale?


Yes, final sale means final sale!
Items purchased as final sale are not eligible for return or exchange. If the final sale item shows up damaged/defective please reach out to us with multiple photos of the damage/defect and a copy of your original order receipt. We will address these issues on a case by case basis.

When will my order ship?

Any orders received after 11 a.m. will not be processed until the following business day. Please allow 2-3 business days for your order to be picked, packed and shipped. Once your order has shipped, you will receive a status update email providing you with a tracking number.

How long with it take to receive my order if I'm a US customer?

Once your order is shipped please allow for the below travel times:
If you are on the East coast, please allow 4-7 business days.
If you are on the West coast, please allow 5-10 business days.

How long with it take to receive my order if I'm a Canadian customer?

Once your order is shipped please allow for the below travel times:
If you are in central Canada, please allow 2-3 business days.
If you are on the West coast, please allow 4-6 business days.
If you are on the East coast, please allow 4-6 business days.

How do I return or exchange?


All products made in Ethiopia are Final Sale. This means they will not be eligible for return or exchange, no exceptions.

All other items not final sale can be returned or exchanged up to 45 days of purchase date. For more info 
https://www.oliberte.com/returns_exchanges/

My shoes feel too small. How can I stretch the leather?

1) Try taking the insoles out of the shoes to see if that gives you the extra space you need. Oftentimes this does the trick! You can always put the insoles back in once the leather stretches to your liking.
2) Try wearing "bulky" socks while wearing the shoes around the house for a few hours.
3) You can also try a professional wooden shoe stretcher.

How do I protect my shoes?

Our shoes should always be protected with either our Gorilla Wax or a good quality waterproof spray before they are ever worn outside. It's always a good idea to reapply the product every 4-6 months depending on where you live in the world. Another great suggestion would be to pop into your local shoe repair shop to see what products they would suggest.

Are your shoes waterproof?

No, our shoes/boots are not waterproof!  They are made to be water resistant, however they should not be worn in heavy rain, slush, or snow. Leather stretches when it gets wet so they might not fit the same once they dry. In addition, the chemicals used to clean city streets can cause salt-like stains on the shoes when mixed with water. It's very important that you protect your shoes before you ever leave the house in them. Water damage is not a defect with our leather and will not be covered under our warranty. 

Are your boots good for the winter?

We craft our boots to withstand the elements, but stongly recommend that our all natural Gorilla Wax waterproofing is applied liberally and frequently during cold/wet conditions. Although our boots are not insulated due to being designed with temperature versatility in mind, the leather will soften with wear to give you the comfortable option of layering with thicker socks on colder days.

Why am I paying C.O.D.?

Any international orders placed on the US site in USD will be subject to Duties & Taxes on delivery. This will most often be referred to as "C.O.D." by the postal service. Please note that this is the cost of importing goods into your country, and it is determined by your government, not Oliberté. It is always recommended to shop from your country's site - that way Duties & Taxes will be calculated at checkout, and you'll be paying in your own currency.

Why isn't my promo code working?


All promo codes are disabled during site-wide sales, and cannot be applied to Final Sale items.

What happened to your Ethiopian Factory?

For more informaion on our Ethiopian factory, please visit https://www.oliberte.com/pages/goodbye-ethiopia/

With all the new rules and communities opening up, do I really need a mask?


Many of us live in different communities that have been impacted by COVID-19 in different ways.  From our perspective, wearing a face masks in combination with regularly washing hands and social distancing is believed to be key to keeping you safe.

How do I know your masks are safe?

In China we have a team of 10+ people that work with Oliberté that are on the ground visiting, inspecting, and validating our suppliers. We work with factories that meet all local and international requirements both as a business and as a factory that makes medical and non-medical devices.

All our factories as well have the required certifications or test results to demonstrate they meet the appropriate standards. When possible, we do additional testing here in Canada on the products.

If at any time a customer would like information on the factory we have used for their particular mask, they can contact us and we would be happy to provide any and all information.

I want the N95, but you have a KN95 - what is the difference?

We currently sell the KN95, which is an N95 equivalent. Specifically, the KN95 is a Chinese standard sometimes referred to as GB2626-2006.  There are many standards the N95 needs to meet; the KN95 meets or exceeds many of them.

The KN95 is an ear-loop construction meaning that it goes around your ears, while many N95 (not all) face mask have elastic straps that go behind your head. 

The KN95 is a recommended alternative to the N95 by Health Canada, the FDA, and the CDC.

Where are your masks made?

Currently our masks are made in China.

As a socially-minded business that started working in Liberia, then Ethiopia, now Canada, we have suppliers from all over the world. Oliberté's mission is to support worker's rights and job creation in Canada and everywhere we work.

We do our best to ensure that that we provide the best product, caring for the people that make and get our products, while respecting the places we work and live in. 

We are excited to soon be making some of our masks in Canada.

When will the masks be made in Canada?

We will be receiving our mask making machinery in about 2 weeks.  From there it will take a few days to assemble and build the machinery.

We hope to be in production by June 1st, starting with our non-medical masks and launching with our medical masks June 15th. We will continue to import the KN95. See below a picture of our packaging that will launch soon.

 

I'm confused about the KN95


There are lots of questions and confusion about the KN95 mask and as such we have put together this blog post that addresses the most common questions asked of us about the KN95. You can read it here: So What's with the KN95 Mask?