International customers can submit a return request within 45 days from time of purchase. Please note that return shipping is at the customer's expense. Items must be unworn and in sellable condition. Products sold and stated as Final Sale, and Gorilla Wax are not eligible for return.

PLEASE READ CAREFULLY: If item has been visibly worn outside, Oliberté will NOT accept the return and it will be returned back to sender. No exceptions.

HOW TO RETURN

All returns need a Return Merchandise Authorization (RMA) number. Any unauthorized returns without a prior RMA may not be accepted by our warehouse.

How to request a Return Authorization Number:

If you ordered on your account with Oliberté: Log into My Account - Order History - click on RETURN located next to the order you wish to return, and follow the step-by-step directions. 

If you ordered as a guest (did not sign in): Click here. You will need your electronic receipt to fill out the RMA request - NOT YOUR PICK SLIP. From your electronic receipt you will need to locate the following:

  • Order ID (OLI) number (ex: OLI-00123456-123456-123456). This number must match EXACTLY
  • Email address used to place the order

Once the return request has been reviewed by Oliberté, you will receive a status update email with the next steps on how to return. International customers are responsible for the cost of return shipping.  

IMPORTANT: Once you have received your RMA with return instructions, you will have 30 days to return your item. After 30 days, your RMA will expire and the item will no longer be eligible for return.

EXCHANGES

Sorry, exchanges are only available to North American customers at this time.

REFUND POLICY

Refunds will be applied to the original method of payment, along with any sales tax that was charged at time of purchase. Please allow up to 5 business days for refunds to appear in your bank account.

Please note: Shipping fees are non refundable.

FINAL SALE

Please be aware when placing an order that FINAL SALE on the product page means the item is NOT eligible for return. No exceptions whatsoever. FINAL SALE will also be stated at checkout and on your order receipt.

PRICE CHANGES


Prices of a style or model can change for a variety of reasons. Prices reductions are accommodated for 30 days from time of purchase. Must be for the same style, colour and size on original order.  Note: This does not apply to exclusive sales, Black Friday Sales, promo codes, or special promotions that can vary within the course of a year.

CONTACT US


Please contact 
returns@oliberte.com: 
  • If you think you've received a damaged/defective item
  • If you have received an incorrect item
  • If the item you're returning is not listed on your receipt
  • Should you have any questions about your request